At Kool Bikes and Hire, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit and shop on our website.

Information We Collect

When you browse or make a purchase on our site, we may collect:

1. Personal Information: Such as your name, email address, shipping and billing addresses, and phone number.
2. Payment Information: To process your orders, we may collect payment details, including credit card information.
3. Browsing Data: We may gather information about your device, IP address, browser type, and pages you visit.
4. Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

How We Use Your Information

We use your data for the following purposes:

1. Order Processing: To fulfill your orders, provide customer support, and ensure smooth transactions.
2. Personalization: Tailoring your shopping experience, including product recommendations and promotions.
3. Communication: Keeping you informed about your orders, updates, and marketing offers (if you opt-in).
4. Analytics: To improve our website, we analyze data to understand user preferences and trends.
5. Security: Protecting your information from unauthorized access and fraud.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share it with trusted service providers who help us deliver our services. These third parties are contractually obligated to protect your data.

Your Privacy Choices

You have the right to:

1. Access: Request access to your personal information.
2. Correction: Update or correct inaccuracies in your data.
3. Deletion: Request the deletion of your personal information (subject to legal requirements).
4. Opt-Out: Unsubscribe from marketing communications.
5. Cookies: Manage your cookie preferences through your browser settings.

Security

We employ industry-standard security measures to protect your data from unauthorized access and breaches.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or maintain information from children.

Changes to this Policy

We may update our Privacy Policy to reflect changes in our practices. Please review this policy periodically.

By using our website, you agree to the terms outlined in this Privacy Policy. If you have questions or concerns, please contact our Privacy Team at info@koolbikehire.com.au.

Effective Date: August 2023

Thank you for trusting Kool Bike Hire with your information. Your privacy is our priority.